Delivery and shipping

Shipping methods
All orders will be shipped through reliable logistics partners. Available shipping methods include standard express and expedited express, which will be arranged according to customer needs.

Shipping service provider: The shipping companies we use include UPS, FedEx, DHL, postal, etc., depending on the specific order.

Cost description
The shipping cost will be determined at the time of settlement. The specific cost depends on the total amount of the order and the shipping method. Some orders may enjoy free shipping services.

Shipping processing
Once your order is confirmed and the payment is successful, we will process your order and arrange shipment within 2 working days. Please make sure to fill in the accurate delivery information to avoid delays.

Estimated delivery time
Domestic transportation: Under normal circumstances, standard transportation takes 5 working days to deliver. Expedited transportation usually arrives within 2 working days.

International transportation: The transportation time may vary depending on the destination, usually 10 working days. Please refer to the instructions of each transportation company for specific time limits.

Tracking service
Once the order is shipped, a package tracking number will be provided, and customers can check the transportation status in real time through the relevant logistics platform.

Notes on signing for the package
When receiving the package, please be sure to check whether the outer packaging is intact. If the package is found to be damaged or items are missing, please contact customer service immediately for timely processing.

Problem handling policy
If the product is damaged or lost due to transportation, we will compensate or replace it according to the actual situation. Please consult customer service for the specific process.

Special circumstances
In special circumstances such as natural disasters and public safety incidents, transportation may be delayed. We will notify customers in time and provide relevant solutions.

Return and Exchange Policy
If the product does not match the order due to transportation problems, the customer has the right to return or exchange the product. Please refer to our return and exchange policy for specific details.

Through the above transportation policy, we are committed to providing customers with a safe and convenient shopping experience. If you have any questions, please feel free to contact our customer service team.